Frequently-asked Questions (FAQ)
How do I place an Order?
We design the checkout process as user-friendly as possible. You can do so through our website. Browse our product catalog, select the items you wish to purchase, and add them to your shopping cart. Then fill in your information and then make payment.
What to do if I want to change or cancel my order?
As long as your order has not been sent to our warehouse for fulfilment, which is typically happened 6-12 hours after the order is placed, we should be able to change or cancel it. You can contact us as soon as possible via email@example.com, we will solve your change/ cancel request in a timely manner.
What Payment Methods Are Accepted?
We accept Paypal and various international cards such as American Express; China UnionPay (CUP); Discover & Diners; Japan; Credit Bureau (JCB); Mastercard; Visa. Unfortunately, we don't support Cost-on-delivery (COD) at the moment. The payment must be made in full before the order is confirmed.
Is it safe to purchase online from Leccio?
Absolutely! Leccio uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party. We have been delivering 10,000+ of orders and our customer service team at firstname.lastname@example.org will answer all of your concern within 24 hours.
Do You Ship Internationally?
Yes, we ship to most countries around the world. If your location is not included in our delivery areas, we regret that we cannot process your order at this time.
Where do you ship the products from?
We ship our products from multiple fulfillment centers strategically located in various regions. This allows us to efficiently serve customers from different locations and ensure faster delivery times. The shipping origin is determined based on the availability of the product in our fulfillment centers and the most suitable location for delivering the order to your shipping address. Rest assured that we will ship your order from the fulfillment center that can provide the most efficient delivery to your location.
Are there any taxes or charges associated with my order?
The prices quoted for our products already include the shipping costs and import taxes associated with delivering the product to your country. We have taken care to ensure that the final price you pay covers all necessary fees, so you need not worry about any additional expenses. We understand the importance of a smooth customs clearance process for our customers. Rest assured that we will make every effort to accurately declare the taxes, aiming to minimize any potential issues with the customs authorities. However, please be aware that customs regulations can vary, and it is ultimately the responsibility of the recipient to comply with any local requirements or pay any additional fees, if applicable.
When will I receive my order?
Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 2-4 days after the order is placed and the payment is received. Shipping Time: Your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
How can I track my order?
You can track your order after it has been shipped. Once your order is on its way, you will receive a tracking number that allows you to monitor the status of your shipment. The tracking information will include details about the package's current location and estimated delivery date.
How do I return an item?
Please check our return & refund policy at: https://leccio.co/policies/refund-policy